Your privacy is our priority. We provide our privacy policy in multiple formats to ensure transparency and accessibility for all users. For plain-language answers to the hard questions — what we store, who processes it, what we test — see our Transparency page.
At KeyAide, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
We collect information to provide you with the best possible experience while maintaining your privacy and security.
Information you provide when creating and managing your account.
Data about how you interact with our service to improve your experience.
Technical data to ensure compatibility and security.
Additional data you may choose to share to enhance your experience.
KeyAide includes an optional memory feature that learns from your conversations to provide more personalized support over time.
Providing personalized AI assistance, maintaining your account, and delivering the core KeyAide experience.
Sending important updates, responding to support requests, and sharing relevant information about our service.
Analyzing usage patterns to enhance features, fix issues, and develop new capabilities that better serve your needs.
Protecting your account, preventing fraud, and maintaining the security and integrity of our platform.
Data is encrypted in transit (TLS) and encrypted at rest by our cloud provider (Google-managed keys)
Access is limited to a small team and only when needed to operate or support the service
We support GDPR data rights: access, export, correction, and deletion
We never sell your data. To run KeyAide, your data is processed by a small set of service providers acting on our behalf:
Your conversations are not used to train AI models. Our AI providers process conversations only to generate responses, under commercial terms that prohibit using your data for model training.
KeyAide accounts are for adults (18 and older). We do not knowingly allow anyone under 18 to create an account, and we do not knowingly collect information directly from children.
As a caregiver, you may choose to share information about a child in your care — for example a first name, age, or diagnosis — so KeyAide can support you better. Please share only what is needed; first names or nicknames work fine. You can view and delete this information at any time from Profile → Memory, or delete your account to remove it entirely.
If you have questions about this privacy policy or how we handle your data, please contact us:
Privacy Officer
Email: privacy@labyrinthkey.ai
General Support
Email: support@labyrinthkey.ai