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Your privacy is our priority. We provide our privacy policy in multiple formats to ensure transparency and accessibility for all users.

Privacy Policy

At KeyAide, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect

We collect information to provide you with the best possible experience while maintaining your privacy and security.

Account Information

Information you provide when creating and managing your account.

  • • Email address for account creation and communication
  • • Profile information you choose to provide
  • • Account preferences and settings
  • • Authentication data for secure access

Usage Information

Data about how you interact with our service to improve your experience.

  • • Chat conversations and interactions
  • • Feature usage patterns and preferences
  • • Technical information for service optimization
  • • Error logs for troubleshooting and improvements

Device Information

Technical data to ensure compatibility and security.

  • • Browser type and version
  • • Operating system information
  • • IP address for security and analytics
  • • Device identifiers for session management

Optional Information

Additional data you may choose to share to enhance your experience.

  • • Feedback and survey responses
  • • Support communications
  • • Accessibility preferences
  • • Communication preferences

Cross-Session Memory

KeyAide includes an optional memory feature that learns from your conversations to provide more personalized support over time.

What We Remember

  • • Care recipient details (how you refer to them, age)
  • • Diagnoses and conditions shared
  • • Concerns and challenges discussed
  • • Strategies and interventions tried
  • • Session topics and key takeaways

Your Control

  • • Disable memory anytime in Profile → Privacy
  • • View your memory in Profile → Memory
  • • Delete all memory data at any time
  • • Memory is enabled by default

How We Use Your Information

Service Delivery

Providing personalized AI assistance, maintaining your account, and delivering the core KeyAide experience.

Communication

Sending important updates, responding to support requests, and sharing relevant information about our service.

Improvement

Analyzing usage patterns to enhance features, fix issues, and develop new capabilities that better serve your needs.

Security

Protecting your account, preventing fraud, and maintaining the security and integrity of our platform.

Data Protection & Security

Encryption

End-to-end encryption for all data transmission and storage

Access Control

Strict access controls and regular security audits

Compliance

GDPR compliant with industry-standard practices

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

Privacy Officer

Email: privacy@keyaide.com

General Support

Email: support@keyaide.com

Last updated: 3/10/2026